Bug #395
Getting an error Message Error : Please try again after Convert to SugarCRM Lead
Status: | Resolved | Start date: | 15 Jun 2014 | |
---|---|---|---|---|
Priority: | High | Due date: | 29 Jun 2014 | |
Assignee: | - | % Done: | 0% |
|
Category: | - | |||
Target version: | - |
Description
and in the same time can see the following error at admin - logs - error logs:
Router: https://support.magneticone.com/cron/index.php?/Base/CronManager/Execute
Uncaught Exception: Invalid data provided in ./__apps/sugarcrm/cron/class.Controller_SugarCRMFetchAccountMinute.php:58
#0 [internal function]: Controller_SugarCRMFetchAccountMinute->SugarCRMFetchAccount()
#1 /home/support/public_html/__swift/library/MVC/class.SWIFT_Controller.php(369): call_user_func_array(Array, Array)
#2 /home/support/public_html/__swift/library/Cron/class.SWIFT_CronManager.php(140): SWIFT_Controller::Load(Object(SWIFT_Interface), Object(SWIFT_App), Object(SWIFT_Router))
#3 /home/support/public_html/__swift/library/Cron/class.SWIFT_CronManager.php(203): SWIFT_CronManager->Run()
#4 /home/support/public_html/__swift/apps/base/cron/class.Controller_CronManager.php(67): SWIFT_CronManager::RunPendingTasks()
#5 [internal function]: Controller_CronManager->Execute()
#6 /home/support/public_html/__swift/library/MVC/class.SWIFT_Controller.php(369): call_user_func_array(Array, Array)
#7 /home/support/public_html/__swift/library/App/class.SWIFT_App.php(176): SWIFT_Controller::Load(Object(SWIFT_Interface), Object(SWIFT_App), Object(SWIFT_Router), false)
#8 /home/support/public_html/__swift/library/class.SWIFT.php(16): SWIFT_App->ExecuteController(Object(SWIFT_Router))
#9 /home/support/public_html/__swift/library/class.SWIFT.php(16): SWIFT->Initialize()
#10 /home/support/public_html/__swift/swift.php(16): SWIFT::GetInstance()
#11 /home/support/public_html/cron/index.php(29): require_once('/home/support/p...')
#12 {main}
Please advice how to fix that issue.
Thank you.
History
Updated by Alex Castruita almost 11 years ago
I am also receiving
Error: Please try again
when trying to convert ticket to SugarCRM Lead
Kayako 4.64.1.4827
SugarCRM CE 6.5.16
Updated by Anjali Sharma almost 11 years ago
Greetings,
I suggest you to verify your Help desk details and API credentials, most probably there is some problem with your credentials.
In case they are correct and you are still getting the error, please create a support ticket with us from https://my.kayako.com and we will investigate the issue for you.
Regards,
Anjali Sharma
Updated by Ruslan Savchyshyn almost 11 years ago
anjali.sharma@kayako.com wrote:
Greetings,
I suggest you to verify your Help desk details and API credentials, most probably there is some problem with your credentials. In case they are correct and you are still getting the error, please create a support ticket with us from https://my.kayako.com and we will investigate the issue for you.
Regards, Anjali Sharma
What should I specify for Sugar rest API URL?
[my_sugar]service/v4/rest.php
or
[my_sugar]service/v3/rest.php
or else, please let me know.
Updated by Roy Ilagan over 10 years ago
Any update on this issue?
Updated by Anjali Sharma over 10 years ago
- Status changed from New to Resolved
Greetings Ruslan,
Issue has been resolved in SugarCRM v1.5.
Supported Versions:
Kayako Helpdesk : 4.64 and above
SugarCRM : 6.5.16
Thanks and Regards,
Anjali Sharma