Bug #395

Getting an error Message Error : Please try again after Convert to SugarCRM Lead

Added by Ruslan Savchyshyn almost 11 years ago. Updated over 10 years ago.

Status:Resolved Start date:15 Jun 2014
Priority:High Due date:29 Jun 2014
Assignee:- % Done:

0%

Category:-
Target version:-

Description

and in the same time can see the following error at admin - logs - error logs:

Router: https://support.magneticone.com/cron/index.php?/Base/CronManager/Execute
Uncaught Exception: Invalid data provided in ./__apps/sugarcrm/cron/class.Controller_SugarCRMFetchAccountMinute.php:58

#0 [internal function]: Controller_SugarCRMFetchAccountMinute->SugarCRMFetchAccount()
#1 /home/support/public_html/__swift/library/MVC/class.SWIFT_Controller.php(369): call_user_func_array(Array, Array)
#2 /home/support/public_html/__swift/library/Cron/class.SWIFT_CronManager.php(140): SWIFT_Controller::Load(Object(SWIFT_Interface), Object(SWIFT_App), Object(SWIFT_Router))
#3 /home/support/public_html/__swift/library/Cron/class.SWIFT_CronManager.php(203): SWIFT_CronManager->Run()
#4 /home/support/public_html/__swift/apps/base/cron/class.Controller_CronManager.php(67): SWIFT_CronManager::RunPendingTasks()
#5 [internal function]: Controller_CronManager->Execute()
#6 /home/support/public_html/__swift/library/MVC/class.SWIFT_Controller.php(369): call_user_func_array(Array, Array)
#7 /home/support/public_html/__swift/library/App/class.SWIFT_App.php(176): SWIFT_Controller::Load(Object(SWIFT_Interface), Object(SWIFT_App), Object(SWIFT_Router), false)
#8 /home/support/public_html/__swift/library/class.SWIFT.php(16): SWIFT_App->ExecuteController(Object(SWIFT_Router))
#9 /home/support/public_html/__swift/library/class.SWIFT.php(16): SWIFT->Initialize()
#10 /home/support/public_html/__swift/swift.php(16): SWIFT::GetInstance()
#11 /home/support/public_html/cron/index.php(29): require_once('/home/support/p...')
#12 {main}

Please advice how to fix that issue.
Thank you.

History

Updated by Alex Castruita almost 11 years ago

I am also receiving
Error: Please try again

when trying to convert ticket to SugarCRM Lead

Kayako 4.64.1.4827
SugarCRM CE 6.5.16

Updated by Anjali Sharma almost 11 years ago

Greetings,

I suggest you to verify your Help desk details and API credentials, most probably there is some problem with your credentials.
In case they are correct and you are still getting the error, please create a support ticket with us from https://my.kayako.com and we will investigate the issue for you.

Regards,
Anjali Sharma

Updated by Ruslan Savchyshyn almost 11 years ago

wrote:

Greetings,

I suggest you to verify your Help desk details and API credentials, most probably there is some problem with your credentials. In case they are correct and you are still getting the error, please create a support ticket with us from https://my.kayako.com and we will investigate the issue for you.

Regards, Anjali Sharma

What should I specify for Sugar rest API URL?
[my_sugar]service/v4/rest.php
or
[my_sugar]service/v3/rest.php

or else, please let me know.

Updated by Roy Ilagan over 10 years ago

Any update on this issue?

Updated by Anjali Sharma over 10 years ago

  • Status changed from New to Resolved

Greetings Ruslan,

Issue has been resolved in SugarCRM v1.5.

Supported Versions:
Kayako Helpdesk : 4.64 and above
SugarCRM : 6.5.16

Thanks and Regards,
Anjali Sharma

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